Czjfzz — Curated home accents, small details that make a big difference. Welcome to shop.

      SHIPPING POLICY

      Effective Date: August 20, 2026

      Thank you for choosing Czjfzz for a gift you care about. Since gifts are often connected to a particular occasion, we want to make clear how an order travels from our side to your recipient’s door. This policy covers the destinations we serve, processing timelines, time in transit, shipping fees, tracking, and what happens if delivery does not go as planned.

      Where We Ship

      Czjfzz presently ships to:

      United States
      Canada
      Mexico

      At present, checkout cannot be completed for delivery addresses outside these countries.

      Depending on stock, destination, and operational needs, fulfillment centers and carriers may differ. Items within one order may sometimes be prepared or sent from more than one location.

      Processing and Handling Time

      Handling time refers to the stretch between order placement and the moment a carrier receives the parcel.

      Most orders that are in stock are processed in 2–7 business days. Weekends and public holidays are not counted as business days.

      Processing can take longer in the following situations:

      • Busy gifting seasons and major promotions;

      • Public holidays;

      • Inventory replenishment;

      • Additional production or quality checks; and

      • Preparation of personalized, engraved, monogrammed, or made-to-order items, where noted on the product page.

      A personalized gift is created for a specific recipient, so it generally requires more time before dispatch than an item that is ready to ship. Should an item become unavailable or face a substantial delay, we will reach out to the email address you gave at checkout and set out the available choices.

      Shipping Fees and Free Shipping

      Standard shipping is free on orders of US$50 or more.

      For orders under US$50, the standard shipping charge is:

      United States: US$7.00
      Canada: US$8.00
      Mexico: US$12.00

      All amounts are stated in U.S. dollars and appear at checkout before payment is completed.

      Estimated Time in Transit

      Once dispatched, estimated transit windows are:

      United States: 7–20 business days
      Canada: 10–30 business days
      Mexico: 20–30 business days

      Transit begins when the carrier takes the parcel, not when the order is submitted.

      Combined Delivery Estimates

      Total delivery time combines handling and transit. Measured from the time you place an order, the approximate overall windows are:

      United States: 9–27 business days
      Canada: 12–37 business days
      Mexico: 22–37 business days

      These are estimates rather than guaranteed delivery dates, which is especially important when a gift must arrive for a fixed occasion. If you are ordering close to an event, please order early; if you are unsure, contact us before checkout so we can give you an honest assessment.

      Delivery may be affected by:

      • Incorrect or incomplete delivery details;

      • Customs clearance;

      • Severe weather;

      • Public holidays;

      • Carrier disruptions;

      • Peak-season volumes;

      • Remote delivery locations; or

      • Other circumstances beyond our reasonable control.

      Before submitting an order, please verify the recipient’s name, street address, unit number, city, state or province, and postal code.

      Tracking and Order Updates

      After dispatch, we will send available tracking details to the email address provided at checkout. You may also sign in to your account and check the order section for updates.

      Tracking may take several business days to appear in the carrier’s system after dispatch. A pause in tracking updates does not necessarily mean the parcel has stopped moving.

      If an order includes several items, they may travel in separate parcels. You may receive more than one tracking number, and the parcels may arrive on different days.

      Customs, Duties, and Import Charges

      Shipments to Canada or Mexico may incur customs duties, import taxes, brokerage fees, or other charges levied by customs authorities, carriers, or the destination country.

      Unless checkout expressly says these are included, they are not covered by the product price or shipping fee and are the recipient’s responsibility. Depending on the payment method, the recipient may need to pay these amounts separately to the carrier or customs authority.

      If the recipient declines delivery because of customs charges, any eligible refund may, where law allows, be reduced by applicable return shipping, customs, and handling costs.

      Address Accuracy

      Customers are responsible for giving complete and accurate delivery details.

      If you spot an error, contact us promptly at service@czjfzz.com. We will make reasonable efforts to assist, but once an order is in processing or has been dispatched, we cannot promise that the address can still be changed.

      To the extent permitted by law, extra shipping, return, or redelivery costs resulting from an incorrect or incomplete address supplied by the customer are the customer’s responsibility. If you ask us to redeliver to a corrected address, the applicable redelivery charge will be yours.

      Late, Missing, or Delivered Shipments

      If tracking has shown no update for a long period, or you think a parcel may be lost, email service@czjfzz.com with your order number and tracking details.

      We will review what information is available and, if appropriate, ask the carrier to investigate. Carrier investigations may take extra time and may require your cooperation.

      If tracking shows delivered but you cannot find the parcel, please:

      • Check the doorstep, mailbox, reception area, parcel locker, and other safe delivery spots;

      • Ask household members, neighbours, or building management;

      • Look for a delivery notice;

      • Contact the carrier with the tracking number; and

      • Contact us if the parcel still cannot be located.

      If a carrier investigation confirms that a parcel was lost before delivery for reasons not attributable to you, we will offer an appropriate resolution, which may be a replacement or a refund for the affected item.

      Damaged, Wrong, or Incomplete Orders

      If an order arrives damaged, defective, incorrect, or incomplete, please contact us promptly and include:

      • Your order number;

      • A clear description of the issue;

      • Photographs or a short video showing the item and the problem;

      • Photographs of the shipping label and outer packaging where relevant; and

      • Confirmation of your delivery address.

      After reviewing the details, we will offer a suitable remedy. Depending on the circumstances and stock availability, this may involve sending a missing part, sending a replacement, arranging an exchange, or refunding the affected item.

      If the issue is confirmed to have been caused by our error or our fulfillment partner’s error, we will cover the authorized replacement or return shipping costs.

      While your request is under review, please keep the affected item and its packaging unless our team tells you otherwise.

      Refused, Uncollected, or Undeliverable Shipments

      A parcel may come back to us because of:

      • An incorrect or incomplete address;

      • Refusal by the recipient;

      • Failure to collect the parcel;

      • Repeated unsuccessful delivery attempts;

      • Failure to pay applicable customs charges; or

      • Another reason attributable to the customer.

      In such a case, refund eligibility will be assessed after the parcel is returned and inspected. Where permitted by law, applicable return shipping, customs, and handling costs may be deducted from an eligible refund. If redelivery is requested, the customer is responsible for the applicable redelivery charge. Original shipping charges are normally not refunded when non-delivery results from a customer-attributable reason, except where the law requires otherwise.

      Return Requests

      Please do not send a return to the registered address without prior approval from our team. Contact us before shipping anything so we can give you the current return warehouse address. We aim to respond promptly. Customer Service Hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM (U.S. Central Time, CST/CDT).

      Further return eligibility requirements and refund procedures are set out in our Returns and Cancellation Policy.

      Company Details

      Brand:
      Czjfzz

      Website:
      czjfzz.com

      Store Operator:
      Mianyang Aidu Beauty Technology Co., Ltd.

      Legal Entity:
      Mianyang Aidu Beauty Technology Co., Ltd.

      Registered Address:
      Group 8, Wadian Village, Shitang Sub-district, Fucheng District, Mianyang City, Sichuan Province

      Please do not send a return to the registered address without prior approval from our team. Contact us before shipping anything so we can give you the current return warehouse address. We aim to respond promptly. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM (U.S. Central Time, CST/CDT).

      Current return warehouse address:

      Warehouse: Ryder – Building 20, Suite 209
      21931 Industry Way
      City of Industry, CA 91789
      United States

      Unified Social Credit Code:
      91510703078890357Y

      Customer Service Email:
      service@czjfzz.com

      Czjfzz is operated by Mianyang Aidu Beauty Technology Co., Ltd., which oversees czjfzz.com, order processing, customer service, and related ecommerce operations.